A law firm is looking for an ITIL (ServiceNow) Specialist to join their team in Washington D.C. (hybrid).

ServiceNow required
Hybrid; 2-3 days in office

The ITIL Specialist is a subject matter expert responsible for the daily oversight and governance of the Firm’s ITSM process framework. Responsible for enforcing, monitoring, measuring, and continually improving process areas – the ITIL Specialist actively engages with internal Technology teams and service provider teams to ensure that IT staff and ITSM tool sets are equipped for efficient and effective execution of ITSM processes. This position serves as the owner for ITSM processes, including Incident Management, Change Management, Problem Management, IT Asset Management, Knowledge Management, Service Request Management, and the planning and controlling of configuration items (CIs) and their interrelationships. This position requires a keen focus on customer experience, operational stability, and major incident reduction. Reporting to the Director of Service Management, this position serves as part of the Service Management function in close partnership with the IT Help Desk, Application Solution, and Infrastructure Solution teams to drive operational